Legal information

Privacy Policy

version dated 9 November 2026

This Policy describes how Intromax collects, uses, stores and protects the personal data of people who visit the intromax.com.ua site or contact us through its forms. The Policy is drawn up in accordance with the Law of Ukraine “On Personal Data Protection” No. 2297-VI.

By leaving a request or a review on the site, you confirm that you have read this Policy and agree to its terms.

01Definitions

Site — the website at intromax.com.ua, including its subdomains.
Intromax, we — the team that provides services for developing bots and websites and automating processes, and that runs the Site.
User, you — a person who visits the Site or submits a request or a review through it.
Personal data — information that can be used to identify a person: name, messenger contact, phone number, etc.
Processing — any action with personal data: collecting, storing, using, transferring, deleting.

02Who is responsible for data processing

The controller of personal data collected through the Site is Intromax. We determine the purpose of processing ourselves and are responsible for making sure the data is used only as described in this Policy.

For any questions about personal data, write to us: the addresses are in the section “Contacts”.

03What data we collect

We collect only the data that you enter yourself in the forms and the chat on the Site.

Request formA contact for reaching you (Telegram, Instagram or phone number), line of business, description of the task and answers to the form’s questions.

Review formName, your Instagram or Telegram, name of the service, launch timeline, text of the review and consent to publication.

Call reminderIf you arranged a call in the chat on the Site and turned on the reminder with the Start button in our Telegram bot, Telegram gives us the identifier of your chat with the bot and the name from your profile. We store them together with the call time only until the reminder is sent, and then delete them.

Live chat on the SiteIf you pressed “call a human” in the first-screen chat, we store the text of your messages and our replies, the page address, the selected niche and the time, so that the reply reaches you in the same chat even if you refresh the page. Your browser stores a random conversation code that contains no personal data.

AI agent in the chat on the SiteWhen you write in the first-screen chat in your own words, an AI agent answers the question. We store the text of the question and the agent’s answer, the language and the page address, the selected niche and the time, as well as a random conversation code and a hash of your IP address (not the address itself) — only to count daily limits. Messages that contain a phone number or a nickname are not sent to the agent: they immediately become a request. Questions the agent could not answer are sent, without your contacts, to the team’s working chat so that we can add to the agent’s knowledge base.

Technical dataIP address, type of browser and device. They are processed automatically by the services the Site runs on, so that pages open and are protected from abuse.

We do not collect passwords, payment details, copies of documents or special-category data (about health, beliefs, etc.). Please do not put such information in the free-text fields of the forms.

04Purpose and legal grounds for processing

We process personal data for the following purposes:

to reply to a request, clarify the task, state the price and timeline;
to prepare a demo and a commercial proposal;
to remind you of an agreed call, if you turned on the reminder;
to reply to your message in the live chat on the Site;
to answer your question in the chat with the help of the AI agent and to improve its answers;
to conclude and perform a contract for services and to provide support after launch;
to publish a review on the Site;
to ensure the operation and security of the Site.

The legal grounds for processing are your consent, which you give when you submit a form, and the need to take steps at your request before concluding a contract and to perform the contract once concluded.

We do not use your data for advertising mailings and do not sell it.

05Sharing data with third parties

We share data only with the services without which the Site and our communication with you do not work:

CloudflareHosting of the Site and processing of submitted forms.

Anthropic (USA)The Claude model that powers the chat’s AI agent. It receives the text of your question, a few earlier messages of this conversation, the page language and the selected niche. Contacts and request-form data are not shared. Anthropic does not use data received through the API to train models.

TelegramPassing requests, reviews, live chat messages and questions the AI agent could not answer to the team’s working chat; correspondence with you; call reminders through our bot, if you turned them on.

Instagram (Meta)Correspondence, if you chose this communication channel.

Google Fonts, jsDelivrLoading of fonts and a software library. These services receive only the technical data of your browser.

The servers of these companies may be located outside Ukraine, so submitting a form means consent to such cross-border transfer. Each service processes data under its own privacy policy.

We disclose personal data to other persons only at the lawful request of government authorities or with your separate consent.

06Retention periods

Requests that led to cooperation — for the term of the contract and warranty support, and after that for as long as the law requires documents to be kept.
Requests without cooperation — up to 12 months from the date of contact or until your request for deletion.
Reviews — for as long as they are published on the Site or until consent is withdrawn.
Live chat messages — 30 days from the last message, after which they are deleted automatically.
AI agent questions and answers — 30 days, after which they are deleted automatically; daily counters for limits — 3 days. If we added an answer to your question to the agent’s knowledge base, the text of the question is kept there, without any data about who asked it, until we delete it.

07Data protection

The Site works over a secure HTTPS connection.
The forms send data directly to a closed working chat; there is no separate database of requests on the Site.
Only team members who work with requests have access to them.
We get access to clients’ accounts and services through official connections, without passwords being handed over.

No method of transmitting data over the internet guarantees absolute security. If an incident affecting your data occurs, we will write to you at the contact given in your request.

08Your rights

Under Article 8 of the Law of Ukraine “On Personal Data Protection”, you have the right to:

know what data of yours we process, for what purpose and to whom we pass it;
get access to your data;
demand that inaccurate data be corrected or deleted;
object to processing and withdraw consent at any time;
file a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise this right, write to us: the addresses are in the section “Contacts”. We reply within the period set by law, usually within three business days.

09Cookies and analytics

The Site does not set advertising or analytics cookies and does not use visitor counters. The services from section 5 may use technical cookies needed for the protection and stable operation of the Site.

The chat on the Site stores the chosen niche, the conversation topic and a random conversation code in your browser so that it does not ask you twice. These records contain no personal data, and you can delete them by clearing the site data in your browser.

If we connect analytics, we will describe it in this Policy before we start collecting data.

10Data of our clients’ customers

The bots, websites and automations we build process the data of our clients’ visitors and buyers. The controller of such data is the client, and Intromax acts on the client’s instructions and within the contract. Requests from such products go to the client’s accounts, and the client sets the rules for processing them.

11Changes to the Policy

We may update the Policy when our services or the law change. The current version is always published on this page, and the version date is shown at the top. If the changes are material, we will announce it on the Site’s home page.

12Contacts

Telegram@Intromax_tech

Instagram@intromax.tech

Siteintromax.com.ua